Return & Refund Policy

Last Updated: November 3, 2026

At Grant Gloves, operated by HARDFIGHTER LLC, we are committed to providing clear, fair, and transparent return, exchange, and refund procedures.

We understand that sometimes a purchase may not meet your expectations. This policy explains your return eligibility, return shipping responsibilities, refund processing times, and how to request assistance.

1. Return Eligibility & 30-Day Return Window

Grant Gloves accepts eligible returns within 30 days of the date your order is delivered.

To qualify for a standard return:

• Items must be unused and in their original condition.
• Products must include their original packaging, tags, and accessories, where applicable.
• Items must not have been worn, washed, altered, or damaged through customer handling or misuse.
• A valid order number or proof of purchase must be provided.
• Customers must contact our support team to request return authorization before shipping any item back.

Returns requested after the 30-day return window may not be accepted, except where required by applicable law.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email support@grantgloves.us with:

• Your order number
• Your full name
• The product you wish to return
• The reason for your return
• Clear photographs if the item is defective, damaged, or incorrect

Step 2: Receive Return Authorization

Our customer support team will review your request and provide return instructions, including the authorized return address and any applicable shipping instructions.

Step 3: Prepare and Ship Your Return

After receiving authorization:

• Securely package the product.
• Include original packaging and accessories where required.
• Use a trackable shipping service.
• Keep your shipping receipt and tracking number.
• Important: Do not send any product back without receiving return authorization. Unauthorized returns or shipments sent to an incorrect address may be delayed or refused.

3. Return Shipping Costs

A. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged during delivery, or incorrect due to an error by Grant Gloves, please contact us with your order number and supporting photographs.

Once the issue has been verified:

• Grant Gloves will offer a replacement or full refund at no additional cost.
• Grant Gloves will cover the return shipping costs for verified defective, damaged, or incorrect items.
• A prepaid return label may be provided where available.
• If a prepaid label is unavailable, our support team will provide instructions for approved return shipping and reimbursement.
• No restocking fees will apply.

Please do not ship the item back until our team has provided instructions.

B. Change of Mind or Customer Preference

For eligible returns requested because of:

• Change of mind
• Incorrect size or color selected by the customer
• Ordering the wrong product
• Personal preference
• No longer needing the product

The customer is responsible for return shipping costs.

Return shipping costs depend on the customer's location, shipping carrier, package dimensions, and authorized return destination.

Any applicable return shipping costs are paid directly to the carrier unless otherwise arranged with our support team.

4. Restocking Fees

Grant Gloves does not charge any restocking fees on eligible returns.

This applies to both customer-preference returns and verified defective, damaged, or incorrect items.

Customers returning products for personal preference are responsible only for applicable return shipping costs.

No restocking fee or return shipping charge will be imposed by Grant Gloves for verified defective, damaged, or incorrect items caused by our error.

5. Refund Policy & Processing Time

Once your authorized return has been received and inspected, we will notify you of the approval or rejection of your refund.

For approved refunds:

• Refunds are typically processed within 7 business days after the returned product has been received and inspected.
• Refunds are issued to the original payment method used at checkout.
• Customers will receive a confirmation email once the refund has been processed.
• Your bank, card issuer, or payment provider may require additional time to make the funds available.

Original shipping charges are generally non-refundable for customer-preference returns, except where required by applicable law.

If a return results from a verified defect, shipping damage, or an incorrect item supplied by Grant Gloves, the customer will receive a full refund of the applicable purchase charges, including original shipping charges where applicable.

If you have not received your refund after the expected processing period, please contact support@grantgloves.us.

6. Exchanges & Replacements

Grant Gloves accepts eligible exchange requests within 30 days of delivery.

Exchanges may be requested for:

• A different available size
• A different available color
• An eligible product variation
• A replacement for a verified defective, damaged, or incorrect item

Exchange requests are subject to product availability and eligibility.

For customer-preference exchanges, customers are responsible for applicable return shipping costs.

For verified defective, damaged, or incorrect products caused by our error, Grant Gloves will arrange an appropriate replacement without additional shipping charges.

If the requested replacement is unavailable, we will offer a full refund or another resolution agreed upon with the customer.

7. Customized & Personalized Products

Some Grant Gloves products may be customized or personalized according to customer specifications.

Return eligibility for customized products must be disclosed on the applicable product page before purchase.

Customized or personalized products may be excluded from change-of-mind returns when clearly disclosed before checkout and permitted by applicable law.

However, customized products that arrive defective, damaged, or incorrect due to our error remain eligible for an appropriate resolution, including a replacement or refund.

If you are unsure about the return eligibility of a customized product, please contact our customer support team before placing your order.

8. Non-Returnable Items

Standard returns may not be accepted for products that:

• Have been used, worn, washed, or altered after delivery.
• Have been damaged through customer misuse or improper handling.
• Are missing essential accessories or components.
• Do not meet the original-condition requirements for standard returns.
• Are customized or personalized and were clearly identified as non-returnable before purchase, where permitted by applicable law.
• Are returned without following the authorized return process.

These restrictions do not limit any rights customers may have under applicable consumer protection laws.

Verified defective, damaged, or incorrectly supplied items will be handled under Section 3 of this policy.

9. Order Cancellation Policy

Customers may request an order cancellation by contacting support@grantgloves.us as soon as possible.

• Cancellation requests are reviewed before fulfillment or dispatch.
• We will make reasonable efforts to cancel an order that has not entered processing, manufacturing, packing, or shipment.
• Cancellation cannot be guaranteed once order processing or fulfillment has begun.
• If an order has already shipped, customers may request a return after delivery in accordance with this policy.

If a cancellation is approved before shipment, any payment collected for the cancelled order will be refunded to the original payment method.

10. Return Address & Shipping Origin

Grant Gloves is operated by HARDFIGHTER LLC, a U.S.-registered business.

Registered Business Address:

HARDFIGHTER LLC
30 N Gould St, Ste 7839
Sheridan, WY 82801-6317
United States

Manufacturing & Fulfillment Location:

Sialkot, Pakistan

Our Wyoming address is our registered business and correspondence address. It is not automatically the return shipping address.

Because our products are manufactured and fulfilled through our operations in Sialkot, Pakistan, the authorized return destination may vary depending on the product and circumstances of the return.

Our customer support team will provide the correct return address after reviewing and approving your request.

Customers should not send products to our registered business address unless specifically instructed to do so.

11. Lost or Damaged Return Shipments

Customers should use a trackable shipping method and retain proof of shipment.

For customer-arranged returns, customers should contact their shipping carrier if a return package is lost or damaged in transit.

For return shipments arranged or paid for by Grant Gloves due to a verified product defect or our error, our support team will assist with any necessary carrier investigation.

Refund eligibility will be assessed based on the return circumstances, available tracking information, and applicable consumer protection laws.

12. Customer Support & Contact Information

For assistance with returns, refunds, exchanges, cancellations, or damaged products, please contact:

Store Name: Grant Gloves
Legal Business Name: HARDFIGHTER LLC

Registered Business Address:
30 N Gould St, Ste 7839
Sheridan, WY 82801-6317
United States

Manufacturing & Fulfillment: Sialkot, Pakistan

Email: support@grantgloves.us

Phone: +1 (307) 310-2343

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Saturday & Sunday: Closed

Response Time: We aim to respond to all customer inquiries within 1 business day.

We are committed to assisting customers with clear information and timely resolution of eligible return and refund requests.